Account Manager

About Scalable Solutions

Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.

We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.

We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we're committed to enabling that transformation through cutting-edge products and deep technical expertise.

We're looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

We are looking for a proactive Account Manager to join our team.

Job description

Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed
Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams
Assist in task formulation, provide guidance to less experienced team members, and train functional teams
Organize incoming information to maintain consistency in service delivery and ensure contract compliance
Collect, analyze, and present statistical data and trends related to service levels and operational efficiency
Build long-term client relationships based on their strategic objectives
Handle high-intensity workloads and maintain flexibility in scheduling

Qualifications

You have:

A strong ability to learn quickly and independently, structure information, identify key insights, and understand real needs from brief statements, with the ability to ask the right follow-up questions
Exceptional communication skills, stress resilience, and experience in conflict resolution with a creative approach

Highly preferred:

Strong skills in managing large volumes of information, prioritizing tasks, and solving problems. Ability to handle a dynamic workload while proactively communicating progress
Initiative and a drive to improve existing processes and develop new ones
Proficiency in both spoken and written Russian and English (C1 level)

What we offer

Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi
Competitive salary — based on your skills, experience, and professional background
Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule
Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses
Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities
Relocation support — we assist with your move to Tbilisi if you decide to relocate
Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi