ServiceDesk Specialist

About Scalable Solutions

Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.

We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.

We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we're committed to enabling that transformation through cutting-edge products and deep technical expertise.

We're looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

Be the first point of contact and advocate for our clients and partners.

Job description

Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed
Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams
Assist in task formulation, provide guidance to less experienced team members, and train functional teams
Organize incoming information to maintain consistency in service delivery and ensure contract compliance
Collect, analyze, and present statistical data and trends related to service levels and operational efficiency
Build long-term client relationships based on their strategic objectives
Handle high-intensity workloads and maintain flexibility in scheduling

Qualifications

You have:

1+ years in a customer-facing role
Good written English (B2-C1)

Highly preferred:

Flexibility to ongoing refinements in process and structure
Ability to work independently
Experience with hardware and software, strong skills of figuring out how new functionalities work

Will be a plus:

Experience with trading, and distributed ledger technologies
Understanding how the API works

What we offer

Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi
Competitive salary — based on your skills, experience, and professional background
Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule
Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses
Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities
Relocation support — we assist with your move to Tbilisi if you decide to relocate
Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi