Technical Support Engineer L2

About Scalable Solutions

Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.

We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.

We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we're committed to enabling that transformation through cutting-edge products and deep technical expertise.

We're looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

In this role, you will be part of a team that monitors production 24/7, manages incidents, conducts investigations, and quickly resolves emerging technical issues.

Job description

Respond to monitoring system alerts
Investigate and resolve technical issues (analyzing logs, assessing network and server status, making API requests), including those escalated from first-line support
Manage incidents—set priorities, escalate to specialized departments, ensure resolution, and analyze consequences
Maintain documentation
Work in shifts (morning, day, night)

Qualifications

You have:

Knowledge of network diagnostic tools (ping, traceroute, telnet, etc.)
Understanding of HTTP(S), REST, JSON, and web technologies

Highly preferred:

Strong problem-solving skills and the ability to think critically in high-pressure situations
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Familiarity with Kibana, Grafana, and Zabbix
Experience with tracking systems like Jira
Experience with code repositories like GitLab

Will be a plus:

Scripting experience
Basic knowledge of databases (PostgreSQL/MySQL) and ability to write simple queries

What we offer

Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi
Competitive salary — based on your skills, experience, and professional background
Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule
Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses
Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities
Relocation support — we assist with your move to Tbilisi if you decide to relocate
Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi